Support

Steatite Communications offer a proactive level of support, enthusiastically engaging with our clients to offer up the latest firmware and product updates to best support new and existing client requirements. 

Our team of qualified experts has a combined 20+ years’ experience with our communications and sensor systems. Our support team consists of certified trainers, subject matter experts, and users of these systems.

Not only do we understand the technology of the equipment, most importantly we understand how the client uses the equipment.

Our 28,000ft² headquarters facility in Redditch, UK, boasts a team of pre- and post-sales support engineers, CAD specialists and hardware support technicians. As the largest worldwide partner of Persistent Systems, Steatite is often seen as an extension to the Persistent Systems sales and support team.

This gives us valuable, reliable and direct contact with the manufacturer to deliver up-to-the-minute information and support to our clients.

With a comprehensive suite of demonstration equipment, we can support your requirements for field trials and real-world evaluation of our products. Our field service operatives are willing to travel to support the needs of your project.

In the unlikely event of a failure of any part of your equipment, our support team is on hand to help. We will make every effort to correct a problem via our first line telephone support. Our dedicated Technical Support Team is available to help you with any enquiry. You can email our support desk 24 hours a day – 365 days a year.

Solutions

Our core solution is based around a robust and secure MANET datalink offering crystal clear voice, high definition video and high-bandwidth data. Steatite is frequently called up to provide a complete end to end solution – everything from a secure MANET datalink through to durable, rugged endpoint systems, ground control stations, cameras, sensor systems, antennas, voice systems, PTTs, harnesses, and more.

Training

Training

Steatite is Europe’s leading provider of training services for the Wave Relay® product range, with support direct from Persistent Systems. We have a proven track record of delivering successful training packages to all group sizes. Our training moves beyond theory, giving the user valuable real-world insights. As a result, you can trust Steatite to provide high-quality, consistent training and development at every stage.

Downloads

Here you’ll find quick-click access to all our latest product datasheets and technical documentation. It takes just a few seconds to find and download the exact information you require.